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Privacy Policy

PRIVACY POLICY
We take your privacy very seriously. This privacy policy outlines the way Sub Couture will use any data that you provide to us. From time to time we may need to update this policy, which is not contractual, so we will keep you informed of any changes through this website. 
We will respect your privacy and we will only use the data you have provided strictly in line with this privacy policy. You are agreeing to this use by using this website.

THE INFORMATION WE COLLECT AND HOW WE USE IT
When you order products online, register your account we collect personal data such as your name, postal address, phone numbers and email address. In order to give you the best service we may collect some additional information about your experiences of our services and your interests in the future.


We may use this information in the following ways:
• To keep our records up to date
• To provide you after sales customer care by phone or email.
• Statistical analysis to help us improve our services and products


Occasionally we may contact you by email or phone in order to do some market research to help us keep our products and services up to date.
• When we need to administer a competition or prize draw that you have entered
• Only if we are obliged by law to disclose or in the prevention or detection of fraud will we
disclose your details to the relevant third party

By using this site you are consenting to us using your personal data as outlined in this privacy policy. We may need to pass on your data as set out above for the following reasons:
• For the purpose of deliveries to third parties such as a courier or sub contractor
• To other outlets or offices of Sub Couture
• To companies to allow the administration of any prizes/ competitions you may enter.
• To Sub Couture agents or employees in order to administer your account including credit reference agencies, credit card clearing agencies (PayPal Merchant Services), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

• To agents who wish to tailor the goods and services we provide to our customers.

OUR MARKETING
We would love to contact you about special offers, exclusive lines or news about our goods and services. If you do not wish to be contacted please let us know by writing to us here:

Customer Services,
Sub Couture, 204 Kensington Park Road, Notting Hill, W11 1NR

or emailing louise@subcouture.co.uk

THIRD PARTY WEBSITES

We will NEVER pass on your details to third parties for marketing purposes. We do not accept responsibility for the protection of any information you may provide to any other website as your privacy on third party websites is not governed by our privacy policy. We recommend that you read and take note of the privacy policy or statement of the website you are visiting.

HOW COOKIES ARE USED BY US

Session cookies are used on our website. Cookies are a piece of text that requests permission to be placed on your computer’s hard drive by your browser in to a small file once you have agreed to them.

Cookies do not give us access to your hardrive/computor and only allows us to view the data/information you choose to share with us, a practice which is strictly enforced. To notify you of cookie placement requests you can set your web browser to alert you or to decline cookie completely (if you use Microsoft internet explorer or Netscape navigator). You will be unable to browse/shop on our site if you decline cookies completely. You can also clean cookies off your computer by deleting the files containing them. These files are keep/stored in your internet browser. 

Please do not hesitate to contact us if you have any questions about this privacy policy at: Sub couture, 204 Kensington Park Road, London W11 1NR or email: louise@subcouture.co.uk